Thread:MapiyaH/@comment-44117874-20200330080917/@comment-38439752-20200416215744

That's the difference between external and internal CS lol. Rival has a large team working on the game and they handle all CS requests in house. HHWA has a tiny team, so all CS is handled by the external service center, which is organised by the parent company. They don't have any connection to the game and most have never heard of it before they get a ticket complaining about something in HHWA. That's why we get so many useless template replies before they pass it on to the devs and things may happen.