Talk:Subscription/@comment-108.2.98.158-20200506142153/@comment-38439752-20200506212326

I asked around a bit on FB player groups, and it turns out others have experienced issues like this with the monthly subscription. It has always fixed itself within a few days, but that’s definitely not how it’s supposed to work so good thing that you contacted CS. I hope they can help you out quickly.

I do find the yearly worth it - it comes down to half the price per month compared to the monthly, and it has the monthly gifts and constellation IIs as well. Probably the most useful of the gifts are the 3 sub grand stables that have 25 spaces each, and the exclusive horse, Anael Angel. If you end up switching to the yearly sub at some point, remember to cancel the monthly subscription. It’s not automatically cancelled and you don’t want to pay for both by accident.

I hope you hear back from the ubisoft CS soon. If not, then I would recommend asking for a refund from Apple directly, since you didn’t get what you paid for. From my experience Apple has always been very quick to process refunds, especially in situations like this.

I am sorry I can’t offer more assistance. I’ll keep my fingers crossed that the situation is fixed soon and you get your sub perks.