Thread:Solara184/@comment-44117874-20200207113521/@comment-38439752-20200228122115

That's because it is so. The support is Ubisoft's central CS, so they have absolutely nothing to do with HHWA. Those same people answer questions about Assassin's Creed too. They give you the general troubleshooting tips first, so restart, reinstall, reboot, and so on. Then if the problem doesn't go away, they start asking more questions before (if you are lucky) they pass it on to the actual Dev team, who will take a look. They rarely respond though.

That's why I go through the FB rep, because she plays the game and passes everything directly to the Devs. So much easier than dealing with Ubisoft's CS. Although the FB rep can't do anything, so if it was an issue, say, me being unable to log in, I would be contacting Ubisoft's CS.